Shipping & Return
We are happy to deliver anywhere within Hong Kong.
For orders outside Hong Kong please send us your wish list and we will get back to you. E-mail your wishlist to firstname.lastname@example.org.
No minimum order. Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded.
Important: Update on Delivery Dates (from 14th Mar 2022)
Fixed Delivery Days for Each Zone:
1. Discovery Bay / Ma Wan - Delivery every Friday
2. Tung Chung - Delivery every Monday, Wednesday & Friday
3. Other Regions - Delivery every Tuesday, Thursday & Saturday (same as before)
Please select your delivery date according to your shipping zone on the Check Out page.
See the table below for the shipping charges and delivery times:
Order below $500
HK$500 and up
Order below HK$1000, deliver cost is HK$150
Order above $1000 for free
Please note: Extra HK$15 per floor surcharge will be added if there is no elevator or the product doesn’t fit inside the elevator.
The expected delivery times are estimates only. BOTTARI will not be liable to you for any loss or damage.
If there is no one at the delivery address to receive the Product, the Product will be returned to the BOTTARI warehouse.
Orders placed within Hong Kong or goods shipped to a Hong Kong residence are subject to the Hong Kong GST. Orders placed outside Hong Kong may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.
Return & Exchange Policy
We hope that you're happy with your purchase at Bottari. However, if you are not 100% satisfied with your purchase, you may return any item in its original, unused condition for exchange within 7 working days from receipt of goods.
Returns will be exchanged for credit note valid for 6 months. You may use the credit note in store or online at email@example.com.
How to Return:
- Request a Return ID number by firstname.lastname@example.org. Or, call BOTTARI Customer Services on Mon-Fri between 10.00AM to 5.30PM (HKT) at: +852 9220 4346. We will confirm the return request by email.
- Please include your "proof of purchase". This may be your invoice, bank statement, order confirmation from Bottari, or delivery note.
- Return the goods within 7 days to:
Flat 04, G/F, Block A, Villa Rocha,
10 Broad wood road,
Tel:+852 9220 4346
- All products must be returned in its original, unused condition, with all packaging intact within 7 days.
- You are responsible for the cost of returning the goods.
- The goods are your responsibility until they reach us and we have issued the credit note.
- If you are exchanging an item, products can only be exchanged once.
- Exchange will not be accepted on items in any way used, unprofessionally, cleaned & damaged or altered. Bottari reserves the right to determine the above mentioned conditions.