Shipping & Return

Shipping Charges

We are happy to deliver anywhere within Hong Kong.

For orders outside Hong Kong please send us your wish list and we will get back to you. E-mail your wishlist to bottari.shop@gmail.com.

Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. 

Important: No minimum order. We deliver every Thursday, please select your delivery date on the Check Out page. 

See the table below for the shipping charges and delivery times:

Delivery Service

Price

Standard 

Order below $500
Except *Remote Areas & Discovery Bay

HK$50

Free

HK$500 and up
Except *Remote Areas & Discovery Bay

FREE

Discovery Bay

Order below HK$1000, deliver cost is HK$150

Order above $1000 for free

HK$150

 Remote Areas

Including but not limited to:

- Island District e.g. Lantau, Lamma, Cheung Chau
- Tung Chung
- Ma Wan
- Chek Lap Kok
- Other restricted areas in Hong Kong

 

No delivery

 

Please note: Extra HK$15 per floor surcharge will be added if there is no elevator or the product doesn’t fit inside the elevator.

The expected delivery times are estimates only. BOTTARI will not be liable to you for any loss or damage. 

If there is no one at the delivery address to receive the Product, the Product will be returned to the BOTTARI warehouse. 

Orders placed within Hong Kong or goods shipped to a Hong Kong residence are subject to the Hong Kong GST. Orders placed outside Hong Kong may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.

 

Return & Exchange Policy

We hope that you're happy with your purchase at Bottari. However, if you are not 100% satisfied with your purchase, you may return any item in its original, unused condition for exchange within 7 working days from receipt of goods.

Returns will be exchanged for credit note valid for 6 months. You may use the credit note in store or online at bottari.shop@gmail.com

How to Return: 

  1. Request a Return ID number by bottari.shop@gmail.com. Or, call BOTTARI Customer Services on Mon-Fri between 10.00AM to 5.30PM (HKT) at: +852 9220 4346. We will confirm the return request by email. 
  2. Please include your "proof of purchase". This may be your invoice, bank statement, order confirmation from Bottari, or delivery note.
  3. Return the goods within 7 days to: 

Flat 04, G/F, Block A, Villa Rocha,

10 Broad wood road,
Hong Kong
Tel:+852 9220 4346


Please note:

  • All products must be returned in its original, unused condition, with all packaging intact within 7 days.
  • You are responsible for the cost of returning the goods.
  • The goods are your responsibility until they reach us and we have issued the credit note.
  • If you are exchanging an item, products can only be exchanged once.
  • Exchange will not be accepted on items in any way used, unprofessionally, cleaned & damaged or altered. Bottari reserves the right to determine the above mentioned conditions.